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Unprofessionalism March 28, 2009

Posted by James in Daily Thoughts.
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The past few weeks has been very draining for me and my brother.  We were commissioned by a client to design and renovate a house. At the beginning of the project everything was proceeding as agreed with the client. We began renovating the house last november and we encountered a lot of problems with the existing structure.

On December the client had some changes in the scope of the project and we had to accomodate the request which increased the already existing problems in that project. Although we had a verbal agreement about his request to increase the scope of the proejct. On january after we submitted our second bill, the client told us that we never had any agreement with regards to the design and construction of his house.

After solving most of the major problems in his house he decided to remove us from the project and he decided to finish it his self. This wouldn’t have been a problem for the both of us if he approached us in the proper manner.

What disgusted me was the manner he opted to pre terminate our services. Despite of a lot of people who witnessed him agreeing in commssioning us to renovate his house, he said that we never had any agreement that we would design and do the renovation of his house.

If he wanted to save money in his project because of financial difficulties he could have approached us properly. In that way he wouldn’t have ruined any proffessional relationship between us. After this incident I completely lost my respect towards him and any word he utters has completely lost credibility.

I have always believed that a man who doesn’t honor his word is no better than a conman. In any transaction or business, trust and credibility is the most important factor in keeping a long term relationship.

As a person and professional, I always made sure that I would be honest to any person I deal with and that I would always keep any commitments I made to any person I give my word to. Its just disappointing to encounter other people who don’t value trust, commitment and professionalism, but that’s just how the world works. It’s an experience I’ve learned and never want to happen again.

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